T 2.52 Longer response times in the event of an IT system breakdown

In the occurrence of an IT-system breakdown at the teleworker's home which cannot or must not be repaired by the teleworker, either an IT system specialist will have to visit the teleworker at home, or the affected IT system will have to be transported to the institution to be repaired. This would take some time, and the teleworker has to therefore be aware of increased idle times. Similar problems can occur during maintenance or during the installation of new components/software.