T 2.49 Lack of, or inadequate, training of teleworkers

At their home working place teleworkers have to rely mainly on themselves. This means that they have to be more familiar with the IT systems in use than their colleagues at the institution who are usually able to receive quick assistance from IT specialists on location. If a telecommuter is not adequately familiar with the IT systems in use, this may result in longer down times when problems arise. For example, when an IT specialist needs to travel from the institution to the telecommuter's working place at home in order to solve the problem there.

Example:

The teleworker should be able to create backup copies on his own. If an additional storage medium (e.g. tape drives) are provided to a teleworker he should also be trained with the use of the medium.