S 3.11 Training of maintenance and administration staff

Initiation responsibility: Agency/company management; Head of Personnel Section; Head of IT Section; PBX officer; IT Security Management

Implementation responsibility: Superiors

Maintenance and administration staff require detailed knowledge of the IT components used. Therefore, they should at least receive training that will enable them

• to carry out routine administration tasks independently;

• to detect and remedy simple faults;

• to carry out data backup by themselves;

• to understand the measures taken by external maintenance staff, and

• recognise manipulation attempts or unauthorised access to the systems.

As a rule, relevant training will be offered by the suppliers of the IT systems or PBX facilities. In addition, the administrators of PBXs should be able

• to assess the operational behaviour of the PBX by means of the control messages displayed on the devices;

• to de-activate and to activate the PBX on their own initiative