S 2.114 Flow of information between the telecommuter and the institution

Initiation responsibility: Superiors, telecommuters

Implementation responsibility: Superiors, telecommuters

To keep telecommuters aware of internal affairs, superiors should ensure a regular exchange of information between telecommuters and their colleagues. Keeping telecommuters aware of plans and objectives in their areas of activity is important, in order to prevent frustration and create and maintain a positive telecommuting atmosphere.

The involvement of telecommuters in the distribution of internal circulars, pertinent information and periodicals should be regulated. This might prove problematic in the case of telecommuters who work exclusively from home. One possible solution here would be to scan important documents and then transmit them to the telecommuter via e-mail. Telecommuters also need to be informed about changes to IT security measures.

Furthermore, colleagues of telecommuters need to be notified of their periods of availability, e-mail address, and telephone number.

In addition, the following issues concerning telecommuting need to be clarified:

• Who is to be contacted on the occurrence of a problem during telecommuting?

• Who needs to be notified of security-relatedincidents?

• How are tasks to be allocated?

• How are the results of completed tasks to be transferred?

If technical or organisational problems occur, they must be reported immediately by the telecommuter to the institution.

Additional controls:

• How is the telecommuter informed about business-related affairs?

• To whom does the telecommuter report security-related incidents?

• Who is the contact person (independent of the superior) for the telecommuter?