S 2.29 PBX operating instructions for users

Initiation responsibility: Head of IT Section; IT Security Management; PBX officer

Implementation responsibility: Administrators

The required documents for the operation of the terminal equipment (e.g. telephone operating instructions) must be made available to the PBX (telecommunications) user. In addition to normal operation of his telephone, the user should, above all, also be able to interpret any warning signals (LEDs or icons on the display) and acoustic alarm signals (cf. S 3.12 Informing all staff members about possible PBX warning notices, warning symbols and acoustic alarm signals).

Additional controls:

• Has all terminal equipment been furnished with the proper operating instructions?

• Is the user able to make correct use of the user facilities available to him?

• Does the user know the warning signals and acoustic alarms?